With shifting right into a new dwelling we experienced a whole lot on our plates and just Allow your entire setup mistake go, Primarily given that no-one ever called me again.
Apparently ATT’s notion of a 12 thirty day period agreement is the fact it only applies to The shopper. They utilised a absurd argument that their agreement is that they provide a discount And that i nevertheless gained the same discount BUT ATT improved The bottom price Therefore the rise.
Very first out was the installer, Jeff, October 31st, who engratiated himself by Doing the job with us to meet our needs in regards to the entry issue for your house, and entirely discussed Each and every action that he carried out.
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December 9, 2016 at 7:00 am Switching from Comcast to AT&T was a very significant miscalculation. I had been explained to my Monthly bill would be a specific amount of money and it is always extra. I should deal with what they contact Customer care and It's a nightmare. I believe that I've factors straightened out and afterwards I get an E-Mail indicating that my quantity is the same as I just disputed. Nobody is aware whatever they are accomplishing. I received an upgrade in World-wide-web services at no cost only to discover that I had been charged. In the final month I have spent nearly four hundred bucks for providers which i’m not pretty clear on.
so 210 821 4105 decide six is apparently a worthwhile range, when the guy transferred me he connected me to a man who was really sad, i ruined his yr, complaining at the conclusion of the 12 months, i ended his year sooo badly, so amusing, att executives create me a letter expressing ic all customer care an excessive amount, and He's angry,,,,, he also claimed, at 11:01 est, that he wanted me off the mailing record so att wouldnt need to offer with my issues any more, i explained to him att has not dealt with my issues, he THEN CALLED ME A LIAR,,,,,HE Referred to as ME A LIAR,,,,,ATT is such a great customer oriented company,,,,,
Very well I bought a letter within the mail on Sat. 11/29 declaring I will be hit with critical fines if I did not return my outdated tools. Back again within the telephone and following staying on hold for 35 min. I spoke with a customer service rep who them move forward to inform me to disregard the discover, that my account now displays that the gear was returned. Listed here over a occupied Monday now 1 hr into A further AT & T telephone phone trying to resolve yet another AT & T error. Now I fuming and Once i expressed my anxious on the tech he presents me $5.00 in compensation, then it went to $10.00 after which you can to $thirty.00. I needed to regularly notify him that I desired to communicate with a supervisor Which he was insulting me with his “auction” kind response to my ask for to talk with a supervisor.
July 7, 2016 at 5:10 pm i hv been complaing to AT&T for the final 5 times i ask for a refund for your phone tht tnhey hv billed me double for and all they are doing is inform me its not there challenge equesting tht my cash b refunded all i ask wz for ths how much time do i hv to fight AT&T it didn't take you five times to take it from my account so it must not choose 5 times to return my money you hv double charged me to get a phone through which i payed for online and now i cannot get my revenue many people would just sit and wait around but i am not tht individual gv me my income and bk it wz on &/2/2016 whn u took it off also on 7/4/2016 whn you took A further payment off gv me my dollars bk if they say AT&T say its not there dilemma effectively mayb someone demands a different task or I'll acquire further more action
I was instructed this Bundle, involved the cellular phone. They did not say I would have to change my cellular phone from land line to World-wide-web. After they termed To place me on intrenet phone I would not let them.
After i known as DirecTV to cancel my account I had been requested why I was leaving DirecTV. I explained I wasn’t leaving DirecTV. We had Yet another account set up underneath my spouse’s name because of the AT&T affiliate with the upgrade. He asked why I didn’t arrive at them, saying he could provide the upgrade. We considered it had been all 1 company now. I informed him it had now been accomplished with the AT&T Store. When he persisted In this particular vain, I discussed that it had been just a quick halt with the AT&T store to own my wife’s cellular phone checked along with the AT&T Associate went on to provide the DirecTV upgrade. I asked what variance it produced where it absolutely was performed considering the fact that AT&T and DirecTV were now the exact same company. The Customer care Consultant (CSR) then required me to provide the two accounts merged instead of canceling. I asked how that would affect the billing? He said we might be charged regular for the extra units we just changed. Why would I purchase some thing I can’t use. I saved trying to shut the account because we had a new 1 set up.
I've heard Dallas Texas 75247 floor tile installers from Other individuals that AT&T usually takes dollars from people’s banking account for providers they didn't supply. This company is legal. They can be incredibly willing to consider if it means $$ inside their pockets, but almost extremely hard to have by means of to rectify their billing glitches.
I have been with AT&T again when it was Ma Bell. I've had this very same cell phone number for 40 yrs. I very own my household and my Partner and I are equally Disabled Seniors Citizens.
April 28, 2016 at 5:fourteen pm I couldn't concur more. It's been nothing but complications. And the absolute most incompetent “customer support” I've ever had the misfortune to carry out business with. I'm caught with this shyster company for another 12 months visit homepage along with a 50 %. The Directv support is Awful, but seeking to get yourself a agent to perform everything than brush you off is an physical exercise if futility.
Could 31, 2017 at 9:eighteen am This is simply not my first criticism but my difficulty continue to hasn't been solved and I don’t know what to do. I do every little thing I am advised to try and do and even now it does not get settled. This continues to be an ongoing problem given that Could 3, 2017 After i signed up for the bundle deal with Immediate Tv set, cellular phone and Web. It begun After i couldn’t get any person to routine an appointment for me to provide the telephone and Net installed. I lastly received it scheduled for May 19, 2017. The next day I learned which i experienced to select my dad up from Chemotherapy so I called to reschedule until finally Might 22, 2017. I termed four instances and did chat and was certain that it had been modified. I also bought a call from James inside the porting Office that my number were ported Which they would be out on May well 22, 2017 to complete putting in my cell phone. I took the day off. No-one ever confirmed up to setup the telephone or Online. I contacted chat and was assured that they might be out that day (May 22, 2017). No person ever confirmed. I known as the escalation Section on Tuesday Could 23, 2017 and was advised which they had come over the nineteenth and that no one was dwelling. They then transferred me into the buy Section where I had been instructed the purchase had been shut Because the work were site accomplished. How can the order be shut if the operate experienced not been accomplished. They then transferred me towards the repair Section considering that they explained this was now a restore not an order. The mend Section gave me the runaround and would not convey to me what the issue was and wouldn't plan everyone to return out. They then transferred me to some Ms. Black who educated me that because my cellphone was nevertheless Lively with Time Warner Customer care needed to do a little something or they might not end the install. I requested her why not one person experienced referred to as me and he or she mentioned they don’t simply call prospects when There's a dilemma. I advised her about all my phone calls, my rescheduling and my connect with from James and he or she proceeded to tell me that she didn’t trust me Which I was lying. She mentioned this at least ten instances. She told me I would need to connect with customer support the following day as it was six:00 plus they closed at seven:00 so I couldn’t talk with them.